Exceptional Support via our Dedicated iNOC

Dedicated Support

Your mission is to grow your business. Ours is to allow you to focus on your priorities by keeping your communications services and technology infrastructure in the best shape. As our wholesale partner, you’ll receive 24/7 support and advice from our expert team of engineers and state-of-the-art iNOC (International Network Operations Center). We help you monitor, spot and troubleshoot issues before they occur and avoid disruptions to your network and business.

We are a leading international connectivity provider. For more than a decade, we have owned and managed the region's most extensive operator-owned fiber network. Rely on us to connect you with the latest technologies and help you stay ahead of the pack with top-notch support.

Tailored Support Services

Our engineers do much more than close tickets. They will work closely with you to understand your needs and offer customized solutions to ensure you always offer your customers the highest Quality of Service.
At stc Bahrain we assign exclusive iNOC support services to our wholesale partners, so there is always enough time to dive deep into your enquiry. You will hear back from our support team shortly after you reach out, as we follow the best global industry practices with a dedicated team handling support inquiries.
iNOC support from stc Bahrain feels like an extension of your internal IT team, with our engineers offering expert know-how that perfectly complements your internal resources.

Round-the-Clock Assistance

No matter where in the world your business goes, you can contact our stc Bahrain Wholesale support services at any time, thanks to our follow-the-sun operating model. We work round the clock to ensure you resolve incidents promptly, before they can impact your services. Your customers enjoy uninterrupted connections, and you remain the reliable provider of choice. No technical inquiry is too complex for our expert engineers to address: you can depend on their ability to handle any challenge quickly and discreetly.

Range of Support Services

Technical Support

Experience support without frustration. The engineers in our iNOCs located in Bahrain and offshore have the latest cutting-edge technology to monitor SLAs full-time and troubleshoot network problems quickly.

Troubleshooting

Are you facing network outages, slow or unstable connections, configuration, setup problems, or QoS issues? Our proactive team will spot them early and keep you in the loop so you are always informed.

Network Optimization

We invest in our network and operate a reliable and robust infrastructure. Our engineers monitor it constantly to guarantee highest performance and reliable, low-latency service delivery.

System Maintenance

We monitor and stress-test our systems to ensure system performance and resilience. Our iNOC comes equipped with advanced network monitoring and analytics software that controls every aspect of our operations and ensures service delivery, providing early warning signals as and when issues arise.

Account Management

With us, you get one point of contact you can reach out to quickly for all your requirements. Your account manager works closely with you and has a deep understanding of your project and its needs. They support service provisioning, billing inquiries, and guide you through the contract process.

Your account manager is involved in your day-to-day operations, invested in your progress and future business plans, and eager to offer the best solutions to keep you on your path to success.